Planning your visit
Cancellations, lateness & missed appointments
Appointment time is reserved especially for you. Giving us notice when your plans change helps us offer that time to another patient and keep care running smoothly.
At a glance
Please give at least two working days’ notice to cancel or rearrange.
For short-notice cancellations and missed appointments, the fee is £200 per hour of booked appointment time or the cost of the appointment, whichever is lower.
Cancelling or rearranging
If you cannot attend, please contact our team as soon as possible. Cancellations or changes made with less than two working days’ notice are treated as short-notice cancellations and are subject to the fee above. If you are unsure of your cancellation deadline, please contact reception.
If you are running late
Please call us to let us know. Your clinician will assess whether there is enough time to complete your appointment safely. If the remaining time is insufficient, we may need to rearrange your appointment and the missed-appointment fee may apply.
Missed appointments
If you do not attend your appointment without cancelling, the missed-appointment fee applies. Please contact our team to discuss your next appointment and any questions about the charge.
Travel and unexpected delays
Please allow enough time for your journey, including traffic and parking. If you are delayed, contact us as soon as possible. Our cancellation and missed-appointment policy also applies to delays caused by transport or travel difficulties. Please speak to our team if exceptional circumstances have affected your attendance.
How the fee is calculated
The hourly charge is calculated using the time reserved for your appointment, then capped at the appointment cost. For example, a 30-minute appointment has a time-based charge of £100. If the appointment costs £80, the fee is £80; if it costs £150, the fee is £100.
Respect for our team
We ask all patients to treat our team with courtesy and respect. Abusive or threatening behaviour towards our staff, whether in person, by telephone or in writing, will not be tolerated.
Need to change your appointment?
Please get in touch with our reception team.